Refund

The provision of goods and services is subject to availability. In cases of unavailability, the Provider will refund the User in full within 30 days. Cancellation of orders by the User, where stock has been moved between branches, will attract a 12.5% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions. The Provider will only replace goods that are faulty due to poor workmanship or if the incorrect item has been delivered. Any discrepancies in the final product delivered to the User must be reported to the Provider within 24 hours of receipt. In this event, the Provider will arrange for a courier to collect the item/s. Once returned, the item/s will be inspected and provided that the fault is as claimed, all the tags are still attached and the item/s have not been worn and/or washed, a new item will be dispatched to the User. Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to themba@backsports.co.za.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form

This document was last updated on July 16, 2020

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